Waiting for refund since 4th of January!!!!!

On the 4th of January I submitted a claim to be refunded for R4 950. To date I have not been refunded. I am a single mom and it is January with schools that have started. My kids have started school without stationary and school shoes as I did not bargain on being almost R5 000 short. I have phoned in 3 times and each time there is a different problem which they pick up which is "delaying" the payout. This is disgusting service from Discovery. I also have my banking and insurance with you, but have already started getting quotations to move everything away as my kids are being teased at school and there is NOTHING I can do to remedy the situation until I am refunded.