waiting for refund

I have a bad experience with them we activated my wife's maternity benefits last year and she had a miscarriage. they normally give 8 maternity visits at the doctor so before the miscarriage we used 2. After that we got pregnant again. instead of starting with a new cycle of 8 visits the started with six. we called last year to have it corrected they never did but said they would.in the end I had to pay 2 visits because they just say they will rectify and refund me and I am stil waiting. and everytime I call the call takes about a hour of airtime and time.

This month they deducted more from my account for my contributions and no one can say why. Asked to speak to a manger and was on the phone for an hour and on hold for 50 minutes of that waiting for someone to sort it out with out avail. the customer service is ridicules.