WAITING FOR FEEDBACK FOR MY MOTHERS PMB APP

My mother went into hospital for a simple colonoscopy/gastroscopy procedure 24 Nov 2014 during which her colon was perforated by the GIT. This resulted in her having life saving surgery that night which resulted in part of her colon being repaired but also resulted in her having an Ileostomy/Colectomy, part of her colon sticking out of her stomach and the contents of the bowel go into a bag. She was critically ill in hospital for 3 months, had 4 major surgeries due to complications at Milnerton Medi Clinic.<br> She needs to manage this on a daily/weekly basis, cleaning the colon and putting on a new bag, along with all the other little bits and pieces. She is on Discovery, most of her hospital stay was paid for but now due to the medical aid receiving a wrong code, they have declined 'stomatherapy' support [bags and the equipment needed to manage her condition] - a condition that they paid for in hospital. It was app**** for in February 2015 when she came out of hospital. Discovery declined saying there was no perforation to her colon. We appealed this decision and email from Discovery on 28 April saying we will receive a response within 2 working days, its now 18 May and nothing?