Waiting for approval that never came!

I am very disappointed with Discovery service. After my husband has a consult with his urologist he got a prescribed medication ICD Code C 61 for Suprefact 9.9 that urologist Dr. Webb prescribed for my husband's prostate cancer. Unfortunately, I had to pay rand 6885,07 out of mij own pocket because Discovery's approval was delayed and we were running out of time.Despite the fact that I called every day and was promised that the matter will be escalated and that I would get the answer before closing time that day. The problem is that today Thursday the 14th it was the last day that Dr. Webb works and we are flying to Durban this Saturday, this medicine had to be administered by the doctor today because waiting a month until we return from Durban is not an option given the high PSA levels of my husband. That would be irresponsible. But unfortunately, despite my daily pleas by telephone, the oncology department and the case managers have no understanding of this at all. Time and time again I was told I would have an answer before closing time. All lies! The Clicks pharmacy assistant also called several times a day and always was told the same , that an answer would be available before closing time. When I arrived at Clicks this morning at 10am I called again but was rejected again, it could take another two hours I was told. Out of desperation I paid for the Suprefact out of my own pocket. I can assure you that this causes us (both over 80 years old) a lot of stress and worry, which is not conducive to our health at this age. The prescription was sent on Monday 11th December and by Thursday 14th December still no response but I was told every day that it had been escalated. I wonder what escalation means at Discovery? Still no approval at 15 December being a public holiday I dont expect to receive the approval this day . but thank God the Suprefact is administered to my husband by his Urologe Dr. Webb . But not thanks to Discovery who has only brought us tension and stress.