AC
ADEEB C

1 reviews | Active since May 2013

19 Feb 2016, 09:43

Waiting for 4 months for a claim to be paid!!!!

my claim has been sent in 27 October, was not been paid. I queried and I was told my Dr needed to apply for additional codes for it to be covered under my PMB. This was done.<br> Pathcare was then requested to adjust the codes on the invoice, this was done and sent it, Discovery did not link this to my profile and was lost until I called around to Pathcare and had to tell discovery where to locate it,. <br> 2 weeks ago I pointed out where the email was and I am still waiting 2 weeks for feedback. <br> The call centre agent says she cannot help me and i must sit and wait till the relevant department is ready to make a decision and \Initiate\" .<br> <br> 4MONTHS AND I HAVE JUMPED THROUGH ALL THE LOOPS, GET THIS SPORTED PLEASE!!!<br> <br> "

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Replies (1)
Discovery Health
Discovery Health's reply22 Feb 2016, 09:21
Official
Hello Fossil987,

Thank you for your comment.

We confirmed that the relevant team is in contact and is assisting with your query. They will be in contact with final feedback on your query.

Regards
Discovery Health Servicing