1 reviews | Active since Jul 2015
WAITING AUTH FOR MORE THAN 2 DAYS
I AM DISAPPOINTED WITH THE STANDARD OF SERVICE FROM DISCOVERY. I HAVE BEEN AWAITING FOR A RESPONSE FROM THEM SINCE 16/07/2015. I SUBMITTED PMA FORMS ON THE 21/07/2015. I WAS TOLD IT TAKES 16 HOURS . ITS TWO DAYS . I HAVE HAD NO RESPONSE AND WHEN I PHONE I KEEP GETTING TOLD ITS 16 HOURS FOR STANDARDS DEPARTMENT TO APPROVE. WHILE MY HEALTH DETERIORATES , THE DELAY CONTINUES WITH DISCOVERY.IT SEEMS LIKE A CLIENT NEEDS TO DIE IN ORDER FOR DISCOVERY TO RESPOND. EVERY CALL I MADE TO THEM I STATED THE URGENCY. I AM HORRID BY THE DISGUSTING SERVICE LEVELS , SERVICE AND FOR A COMPANY WHO DEALS WITH LIVES OF PEOPLE SERIOUSLY HAVE NO ETHICS IN THE HEALTH SECTOR WHEN IT COMES TO URGENCY. I ACTUALLY THINK TWICE AS TO WHY I SIGNED WITH A COMPANY WHO HAS NO INTEREST IN THEIR CLIENTS
Thank you for your comment.
When a member joins the Scheme, we process the application according to the information disclosed on the application. Once your membership is activated and we receive a request for either in or out of hospital authorisation within a certain period of time our system will automatically pend the request. We will then request further clinical information from your provider. This process is necessary to ascertain whether there were any pre-existing conditions of which we were not aware.
We have confirmed that the Standards Team have reviewed and released the case. You may contact the Pre-authorisations Team to release your authorisation number to you.
Kind regards
Danita
Thank you for your comment.
When a member joins the Scheme, we process the application according to the information disclosed on the application. Once your membership is activated and we receive a request for either in or out of hospital authorisation within a certain period of time our system will automatically pend the request. We will then request further clinical information from your provider. This process is necessary to ascertain whether there were any pre-existing conditions of which we were not aware.
We have confirmed that the Standards Team have reviewed and released the case. You may contact the Pre-authorisations Team to release your authorisation number to you.
Kind regards
Danita