Voice recognition service is not working

<p>I've been holding the line for over 16 minutes this morning, after following the voice promts, to register to the voice recognition service </p> <p>It keeps on telling me that a s****ed consultant will be with me shortly but eventually I ended up with the general enquiries desk - which was a total waste of time. </p> <p>This person "transferred" me to the computer that must do the voice recognition but still noting happened, same message about a s****ed consultant that would help you shortly </p> <p>Do you ever check whether the voice promts work correctly? How many people register for the voice recognition service on a daily basis and how do they get it done without holding for long periods of time?</p>