Vitaly benefit dissapoints yet again

I am EXTREMELY disgusted with Discovery Vitality. I signed up for Vitality in September 2023, wanted to make use of the movie benefit for my daughter and I, and encountered issues. After countless calls and inconvenience, I was told it has been resolved.

Today, 12th April 2024, I wanted to book movies , yet again same issue. I could not make use of the benefit. Seems like my benefit hasn't been linked as promised last year. I find this so disgusting, inefienct and just plan lack of consideration and customer service. I logged a ticket and was told that they cannot resolve the issue as the back office team who deals with the Ster Kinekor issues will have to look into it. They've been looking into it since September 2023 and in the meantime I pay a monthly fee of almost R500 for no benefit.

Discovery, you are an established company with a large footprint but you are dropping the ball constantly and very consistent at it. I am so disappointed and have lost faith in this brand. You do not deserve 1 star at all, it is a zero from me.