Vitality - Zwift Sync Issue Mid-June 2024! Feel Abandoned!

ISSUE: On 24th June I reported via the Call Centre that there was an issue with my Vitality points syncing with the Zwift app.

I use Zwift Cycling App to get Cardio Points 3-4 times a week

I had no sync with Zwift since 19 June 03.48 - I duly sent Zwift Screenshots and Zwift *.fit files (17 & !8 June) to assist and the agent duly said they would investigate and be in touch and I got a reference ***

FOLLOWUP: Tuesday 2 July, Having heard nothing I rang the Call-Centre and found out that they had parted ways with Zwift. The agent said that they had not made an official announcement yet to members! I asked about my outstanding points in June and apparently, they would not reflect. End of story.

IDEA FOR THE FUTURE TO MAKE HAPPY, LESS STRESSED CUSTOMERS Inform us before the Zwift cut off ** We can make a plan, we are humans! ** It would be ideal if people using the app were given sufficient notice before the decision was finally taken or a "transfer period" even to move to another app.

On a positive note, the Call-Centre Staff were very diplomatic and professional in dealing with a grumpy customer.

However, this lack of communication in the digital world is disheartening. To the point of being unacceptable.