Vitality trumps Doscovery Health

Discovery Health's agenda is to push Vitality as number one priority. I asked them to cancel Vitality and they confirmed that as of end November it would terminate. Paid for my health plan and they confirmed that medical cover was up to date. Two days later, receive an SMS saying medical cover is suspended due to non- payment? On checking, they had allocated R359 to Vitality putting my medical in arrears. Absolutely scurrilous corporate greed? Or severe ineptitude whichever, it is deplorable.