Vitality Travel Refund Refusal

In 2020 I purchase 3 airline tickets using Vitality Travel. My expected travel date - June/July 2020 with my family. Subsequently due to the COVID-19 pandemic an international travel ban was effected across the world including South Africa as well as Australia my travel destination.

During the course of 2020 as a traveler I was notified that I could use my air ticket by Vitality Travel. However, when air travel was resumed I would be able to use the air ticket. On condition, a payment fee will be charged for the difference of the travel fare when the travel ban has been lifted and air travel resumed.

Subsequently, since 2020 I have requested a refund from Vitality Travel.

As a consumer I was informed I that I don't quality for a Travel refund as my airline tickets were voluntarily cancel by myself. The statement is a misleading. The reason for my voluntarily cancellation in 2020, was based on communication from Vitality Travel that the time of expected travel there was an international travel ban due to the 2020, COVID-19 pandemic.

I subsequently complained to the airline (Qantas) that Vitality Travel was refusing to provide me with a refund. Qantas re-iterated that the refund was the responsibility of Discovery. Discovery appointed Vitality Travel as their 3rd party Travel agent therefore Vitality Travel that would be liable to provide me with the refund.

On 13 June 2023, Vitality Travel responded to me " Kindly note after reviewing the history of your booking, regrettably the tickets do not qualify for a refund as per the Qantas Covid Policy. There must be a UN (Cancelled sector by airline). In this instance the traveler made a voluntary cancelled on the 23/04/2020."

As a consumer I have been compromised by Discovery who appointed Vitality Travel; had I made the airline bookings directly to Qantas I would not be faced with a ************ rejection of my refund request.

As a member of Discovery, in particular Vitality it is clear despite circumstances of the cancellation due to COVID-19 pandemic there is no interest in their members. I have on numerous attempts escalated the matter to " Vitality Escalate" with no successful resolution.

My question to the reader of my review who is ultimately responsible for my predicament ? Is it not Discovery ? Who have lured me to use Vitality Travel under the pretext I am a valued member of Discovery.