JC
Jacques C

1 reviews | Active since Apr 2009

03 Feb 2022, 10:24

Vitality Travel Appalling Service

Absolutely shocking service from Discovery Vitality Travel Team. At the start of COVID and travel restrictions they put all my international flights on hold. Since then I have been asking and emailing and logging calls with Vitality, Vitality Travel, Comair, Emirates and no one bothers replying. I have all the emails and records of every attempt to call you and contact you. If my tickets expire next week - you will hear from my Lawyers as it is NOT at a lack of me trying to get your attention in getting my issue resolved.

My tickets are due to expire next week. And holding on the phone for someone for 30+minutes just to get no-one answering their phones is ridiculous.

0
Replies (2)
Discovery Health
Discovery Health's reply03 Feb 2022, 10:26
Official
Dear Jacques C

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team

Discovery Health
Discovery Health's reply04 Feb 2022, 07:51
Official
Dear Jacques C

We’ve responded to your query.

Regards Discovery Health Servicing Team