1 reviews | Active since Nov 2016
Vitality - terrible experience
Good day
I joined Discovery Health and Vitality commencing 1 December 2019. I was extremely excited and downloaded the Discovery App so that I could begin to start a healthier lifestyle and earn the rewards.
Sadly the App does not give me access to any of the boosters that I want to use - see attached screenshots: No Device Booster No Healthy foods No healthy gear etc I lost out on all of the cyber Monday deals at Sportsmans Warehouse as I wanted to use the Device Booster and healthy gear booster to get the best deals and commence with my healthy lifestyle- sadly this could not be achieved as Discover has let me down! I also called your call centre and after going through what seemed like 100 Questions,I was finally connected with Luzuko Tom, who tried his best to assist. In addition the App is anything but user friendly- is this a way to deter individuals from achieving their goals- good tactic I must say ! But seriously, as a tech savvy person I would rate the app as not user friendly!
What is going to be done to resolve these issues, and how am going to be compensated for not being able to purchasing the healthy gears and devices.
I would appreciate that these concerns are addressed!
Your concerns are important to us. We will contact you soon to answer your comments.
Kind regards
Discovery Health Servicing Team
Your concerns are important to us. We will contact you soon to answer your comments.
Kind regards
Discovery Health Servicing Team
It is sad that you send a generic response on hellopeter, but fail to even acknowledge my email complaint (which was sent before the hellopeter review and was exactly the same complaint)
Secondly no one has contacted me.
This is very poor customer service !
It is sad that you send a generic response on hellopeter, but fail to even acknowledge my email complaint (which was sent before the hellopeter review and was exactly the same complaint)
Secondly no one has contacted me.
This is very poor customer service !
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Thank you for contacting Discovery Vitality. We have received your Hello Peter complaint regarding the error you received when trying to activate your Device Booster benefit. We are currently experiencing an issue with the activation of Vitality Active Rewards Boosters and are currently running a script to fix this issue. Once we have resolved we will post this on the help page on the Discovery website. Please note that it will happen from time to time that we encounter issues either with our system or products. Vitality cannot guaranty the availability, accessibility, accuracy or proper functioning of the Vitality application platform nor that it will function error-free. It is possible that submissions may not be successfully processed or executed because of errors or failures either caused by us, partners or yourself. We understand the frustration and inconvenience caused, however we are working hard to resolve the issue, we apologise for this. Regards, Phindi TshabalalaCustomer Service SpecialistEscalated Query Management Team
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I find this to be totally unacceptable- you have issues with your technology and we as the end user is disadvantaged! It is evident from this that Discovery is not a client centric organization and does not practice its core values!
I did not even receive a telephone call- just a cold email!
This matter needs to be escalated and I expect a proper response!
Thank you for contacting Discovery Vitality. We have received your Hello Peter complaint regarding the error you received when trying to activate your Device Booster benefit. We are currently experiencing an issue with the activation of Vitality Active Rewards Boosters and are currently running a script to fix this issue. Once we have resolved we will post this on the help page on the Discovery website. Please note that it will happen from time to time that we encounter issues either with our system or products. Vitality cannot guaranty the availability, accessibility, accuracy or proper functioning of the Vitality application platform nor that it will function error-free. It is possible that submissions may not be successfully processed or executed because of errors or failures either caused by us, partners or yourself. We understand the frustration and inconvenience caused, however we are working hard to resolve the issue, we apologise for this. Regards, Phindi TshabalalaCustomer Service SpecialistEscalated Query Management Team
—————————————————————
I find this to be totally unacceptable- you have issues with your technology and we as the end user is disadvantaged! It is evident from this that Discovery is not a client centric organization and does not practice its core values!
I did not even receive a telephone call- just a cold email!
This matter needs to be escalated and I expect a proper response!