Vitality system issue - 2 years

I been experiencing a problem with Vitality for the last 2 years. The service providers that do my fitness and health assessments have difficulty loading my results on the system. They have to contact Discovery several times to have the results uploaded - it eventually gets done. Somehow, it seems I been flagged as a Discovery employee - when I was never ever employed by Discovery - this seems to be the problem area. Since September this year the problem has extended to me being unable to get benefits of my Diamond status when making bookings with Kulula or other preferred partners. When booking through Kulula or Discovery it flags me as zero status (when I am Diamond status for the past 5 years or more). Hence, I down get the discount. I was then informed to make a normal booking and I will get a refund from discovery - I did that, and now wait for over a month for my refund. Every week the matter is being 'escalated' for resolution ???? In the interim I dont have the 'vitality benefits' which I continue paying monthly for. With the imminent launch of Discovery Bank with 'Benefits' linked to banking behaviour - one would think twice if they can't resolve a simple issue for 2 years.