Vitality support, no response
I logged a query early Jan since my Vitality points weren't updated. After a couple of weeks of investigation I was told the data from the Discovery partner didn't pull through and they are working on it.
A claim was submitted within 24hrs after my assessments but i have to wait 2 months for my points to be uploaded. This is annoying as Vitality points affect all Discovery products. I didn't select the partner so I am not sure why I am the one feeling the pain
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Discovery Health's replyOfficial
19 Feb 2021, 08:59Dear Baleseng We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards Discovery Health Servicing Team
Discovery Health's reply19 Feb 2021, 08:59
Official
Dear Baleseng We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards Discovery Health Servicing Team
Discovery Health's replyOfficial
26 Feb 2021, 14:33Dear Baleseng We have been in contact with you to answer your comments. Regards Discovery Health Servicing Team
Discovery Health's reply26 Feb 2021, 14:33
Official
Dear Baleseng We have been in contact with you to answer your comments. Regards Discovery Health Servicing Team