Vitality ****

I contacted Discovery to enquire about vitality and the consultant told me they currently having a promotion whereby you can trial the product in 3 months and after the 3 months if you'd like to keep it, the amount will then be deducted. I spoke to him in October 2022 and vitality started in November. In the recorded call, he told me that I could cancel anytime before February and as I felt Vitality was not benefiting me at the time, I canceled in January. To my surprise, an amount for Vitality was already deducted from my account for January which was supposed to me during the free trial - I've tried to contact Discovery but they no longer reply to emails nor Instagram direct messages, I cannot call as my service provider is on contract and I need to wait until the 12th to start calling again as my minutes are depleted but nobody is getting back to me on this which is really distressing.