Vitality ****

I recently joined vitality and i was not sure as to how it worked so i made time to visit the discovery walk in center, where i explained i have no idea how it works and i need helping setting everything up.

the consultant was very friendly and even arranged for me to complete the checkup while i was there.

i then inquired as to how i can get money back on fitness devices, the consultant generated a code which she said i should use at the till of Total sports and everything will be sorted out, so i visited total sports purchased a vitality approved device and made sure i met the goals.

now as month end approached i inquired with the call center as to when and how i will be paid my reimbur*****t only to find out that the booster was not activated (i was under the impression they activated and sorted out everything at the walk in center). i believe this should have been explained to us at the walk in center as now i spent money i dont have expecting to get a refund from Discovery.

when speaking to the consultant in the cal center i was rudely told i shouldve read the terms and conditions eventhough i took time to go sit at the walk in center so that i can understand the terms and conditions, this was not explained to me

i am not happy and want this matter resolved with urgency and my monthly refunds to be made activated