Vitality Robbing rewards cash back from customer

Discovery Vitality is not adding your cashback rewards for partners like Dischem monthly. I logged a query on their site to look at why I all of a sudden didn't get my Dischem points even though I spent my usual amount as they are my preferred partner I selected as directed by Discovery to get more rewards back. I kept getting no real tangible feedback and asked why is some working and others not, they said they waiting for details from the technical team as there is an issue with the calculating of points (I have the correspondence from them confirming this) they will get back to me. I kept getting a message sorry we are still busy and we will let you know. Then I get a mail from them last week, it is my issue I need to now get all my purchases for November, December and January for them to look at what qualifies and not, knowing full well it would be almost impossible to do. Up till the start of November I got R50-R60 every month then nothing but my spending patterns didn't change as they are as mentioned my preferred partner. Vitality is robbing customers and if this is happening to me imagine how many others are having this as well but not aware of it. Dealing with Discovery in general is becoming worse than an SOE, with templated responses and no care for the client. All I asked was for my questions to be answered and for the issues to be resolved and I am still nowhere or know what the cause was or how this will be dealt with. Guess from all the responses on here they don't care about Hello Peter either, but if I don't get a proper response then I will go one higher the Ombudsman and see if that changes their tone. So sad a leading company turns into this a no good corporate money hungry machine only interested in profit over service. Not happy with this so called service. Suggestion is save money and avoid using Vitality, money in my pocket sounds a lot better than theirs. Lets see what generic templated response I get now on email not a call, cause they will never call you, no you must call them so you pay that bill too!