BS
BRONWYN S

1 reviews | Active since Jun 2017

27 Jan 2021, 10:43

Vitality premium mess up

Good day I cancelled my discovery vitality in December due too false advertising. 3 months free I was debited 3 months..that money was refunded too me in late December. I then added 2 minor dependants onto my medical aid effective 1jan 2021. I was then debited 2128 on the 25th Jan . I was then told i activated vitality and was charged for 3 months back ...i dont want any dealings with vitality. Every month I want to pay my medical premium of R439 per child and that's it ..please refund me what is due immediately thank you.

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Replies (2)
Discovery Health
Discovery Health's reply27 Jan 2021, 11:02
Official
Dear BRONWYN S

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team

Discovery Health
Discovery Health's reply28 Jan 2021, 16:19
Official
Dear BRONWYN S

We have contacted you and provided feedback. 

Regards Discovery Health Servicing Team