Vitality Premium Deducted Twice

<p>Discovery Vitality have proven to me that their customer service is clearly not that great! Last year I joined Vitality and it had to be done in my person capacity as it was late in the year and it wouldn't go through the company. As from January 2017 I was added to the company schedule as it should be. Surprise surprise, Discovery Vitality deducted the funds from my personal account, when it was already deducted through the company! Now for the fun part...phone Vitality to be told I must speak to my HR, which I have already done and followed their procedure by contacting Vitality directly. Then I was told by the consultant taking my call I should email my bank statement and details through to them to sort it out and it will take 3 to 5 working days. Great, I thought this would be sorted. Only to see it isn't. In the response I receive from Vitality, I am yet again told to speak to my HR because they have it on their records as the membership/premium is in my personal capacity. Surely an organisation the size of discovery would have accurate records when they have added a member to the company schedule!!! All I want is my refund for the double deduction. I don't need to passed from pillar to post only to keep being told speak to my HR. I have done this. I want my refund and I want my premium sorted out so that it continues to go off through the company as it should. Is that too much to ask of an organisation as large as discovery?????</p>