Vitality Points Vs Discovery Automated Customer Service=HOURS of your time!

I do not understand why I have to go through this tedious exercise after EVERY SINGLE interaction with Discovery. Going all new age with Automatic Digital systems and BOT chats that give you Auto answers for YOU to go to ANOTHER link to try solve your own problem is COMPLETE AND UTTER BS!! For the money we pay Discovery every month, when I want to speak to a consultant, I DAMN WELL WANT TO SPEAK TO A CONSULTANT. And preferably NOT one like Phindele from Customer Care who put the phone down in my ear this morning! I WANT TO INTERACT WITH A HUMAN BEING ABOUT MY COMPLAINT REGARDING MY VITALITY POINTS. I lodged my PAP and HPV screening test for which I am to be rewarded 2500 points per event. I received an EMAIL confirming this was successful. However on the APP it says its the PAP points were allocated but the HPV is Declined and points not allocated, which FASCINATES me because BOTH TESTS were done on the same document. So if someone from Discovery would be so very kind to perhaps perform some semblance of ACTUAL customer service that would be ever so nice.