Vitality Points: they make it difficult for us.

Vitality Points I logged a query 17 days ago by calling in to Discovery to ask why I am not being allocated points for all the runs I have done this year. They checked and my cellphone software is updated and the Discovery app on my cellphone was updated. So there was no problem on my phone. I then emailed a screenshot of every single run I have done since 1 Jan 2020 so they could see the proof. They have STILL not given me an answer as top whether or not I will be awarded points for each of those runs. I have phoned in 3 more times and sent emails. It is extremely important to me to get their answer asap because I only have 5 weeks to try and make up the points another eay if they say no.

Also - if they say no I think its very unfair. Even now- my cellphone and their app software is updated but still their app doesnt snyc my runs to their system, and I dont get points. How can I be penalised for that?

Unhappy with their slow service and the fact I may get penalised for software issues when I thought they were most interested in my health.