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yomattyg Y

1 reviews | Active since Jul 2016

04 Mar 2019, 09:37

Vitality Points not reflecting for Virgin Active Gym Visits.

My Discovery Vitality points are not reflecting for the past 7 days.

I was trying to get to Silver before i purchased an Emirates Air ticket to take advantage of the discount. I'm 200 points away and visited the Virgin active 4 times last week, therefore i should be on Silver. Now i am afraid i miss out on my Air Ticket, or if the flight price has increased.

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Replies (2)
Discovery Health
Discovery Health's reply04 Mar 2019, 15:31
Official
Dear  matthew-glowacki 

We are sorry to hear about your frustrations. We are investigating your case and will get back to you as soon as possible.

Regards
Discovery Health Servicing Team 
Discovery Health
Discovery Health's reply06 Mar 2019, 14:05
Official
 Dear  matthew-glowacki 

We have been in touch to answer your comments. 

Regards
Discovery Health Servicing Team