Vitality points not calculated, although earned. Total mess.

See below complaint sent to Discovery on 3 Dec with them always saying I'll receive feedback in 3 to 7 business days, meantime, I don't get the points I worked for to reach my goals, they do not keep to the 7 business days as promised & will probably deduct amounts for my shoe booster & apple watch benefit this month for goals that I did reach, but their systems are too *********** to allocate my points to me. This is PATHETIC service.

Sent to Discovery on 3 Dec: I would just like to make sure that you note that I did achieve my goal last week, but there is a problem with our vitality and both goals shows: NOT ACHIEVED. Points not allocated.

I did log multiple queries, phone calls and sent in both our ID's numerous times as requested every single time someone new attends to my problem, but achieves nothing.

Please confirm that you will not deduct an amount for my apple watch and shoe booster benefits for last week as it is a problem on your side and not ours.

I have a whole set of reference numbers for each date you asked me for the ID's & when I sent it, every time NOTHING gets sorted out:

3 Dec: ********** 184

5 Dec: ********** ********** 813119

7 Dec: ********** ********** 275069

11 Dec: ********** ********** 458783

12 Dec: ********** ********** 718456

13 Dec: ********** ********** 574 ********** 600 ********** 604693

14 Dec: ********** ********** 103851

This is how you treat your loyal customers that has medical aid, vitality, discovery insure & credit card with you!!!! I'm beyond frustrated & dissapointed as I type this complaint.