ND
Nyvrem D
1 reviews | Active since Jul 2011
18 Sept 2024, 10:44
Vitality... pillar to post!!
SENT TO THE CEO OF VITALITY VIA LinkedIn MESSAGE/ NO RESPONSE
Vitality... pillar to post!!
I just spent 30 minutes with four of your Vitality Call Centre agents and have encountered a lot of politeness and willingness to assist.
Not knowing answers to questions and then putting me on hold... and a complete fiasco that follows is not acceptable.
Please have a SENIOR person (NOT a call centre agent) contact me to resolve without further punishment.
Hopefully the calls were recorded
Can you please assist?
Sincerely
Helpful (0)
Replies (2)0
Replies (2)
Discovery Health's replyOfficial
18 Sept 2024, 10:59Dear Nyvrem
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's reply18 Sept 2024, 10:59
Official
Dear Nyvrem
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's replyOfficial
20 Sept 2024, 16:09Dear Nyvrem
Please check your emails for final feedback from us.
RegardsDiscovery Health Servicing Team
Please check your emails for final feedback from us.
RegardsDiscovery Health Servicing Team
Discovery Health's reply20 Sept 2024, 16:09
Official
Dear Nyvrem
Please check your emails for final feedback from us.
RegardsDiscovery Health Servicing Team
Please check your emails for final feedback from us.
RegardsDiscovery Health Servicing Team