Vitality partner points incorrectly calculated

Item: Discovery Health
Rating: 1
Author: Keegan G

My partner (Dischem) points have been incorrectly calculated by Discovery for the past 4 months or so. Having raised this issue on 08/12/2020 with Discovery on multiple occasions, I am yet to receive any feedback. This is a total ripoff considering i have been paying for this service all this time. Agents in this team are extremely inefficient showing no initiative to resolve issues raised by clients. There is definitely a disconnect between how vitality rewards department is managed compared to the main Group.

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

22 Feb 2021, 06:55

Dear Keegan G

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply22 Feb 2021, 06:55

Official

Dear Keegan G

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's replyOfficial

25 Feb 2021, 14:12

Dear Keegan G

We have contacted you regarding your query.

Regards

Discovery Health Servicing Team

Discovery Health's reply25 Feb 2021, 14:12

Official

Dear Keegan G

We have contacted you regarding your query.

Regards

Discovery Health Servicing Team

Keegan G's updateReviewer Update

25 Feb 2021, 18:51

We do not agree with your feedback. We would have also appreciated a courtesy call to discuss the situation and not just an email in essence stating that it is correctly calculated. We will be cancelling our vitality membership and definitely not recommending to anyone

Keegan G's update25 Feb 2021, 18:51

Reviewer Update