Vitality Open fails

Good day,

I am forced to complain here, because I am unable to log a Vitality Open query anywhere on your website or call centre. You provide 0 support for Vitality Open.

I joined Vitality Open last week Tuesday. I would like to know why all my Activity History is still in pending status. I use an Apple watch and my Parkrun is also linked. My Health data is synced with the app.

I am not sure that if this is an issued with the app and if the activity status just takes long to update. But I would have thought that after 7 days my activity would have been updated. My progress/activity ring is also not working, it just stays blank. My iOS version is 12 and I have the latest version of the Discovery app.

I assume the purpose of Vitality open is to persuade people to join. But the fact that I cannot get any support for Vitality Open is defeating the whole purpose and and is making the experience negative for me. I am wasting my own time to keep on checking to see if anything updates on the app. I really hope that I would get a response and that you would turn my experience into a positive one.

Your feedback would be highly appreciated.

Best regards,