JF
Johan F

1 reviews | Active since Mar 2009

03 Jul 2024, 12:40

Vitality not worth it anymore

Discovery Vitality is definitely not worth it anymore. You used to get better discounts based on your Vitality status, but now everyone get the same benefits. Now they just care about your Discovery Bank account. If you are an unfit person on blue status with a Purple account you get better discount than a fit healthy person on Diamond status without a Discovery Bank account. Now as long as you do the Vitality Health Check you get rhe discounts. They say they want to make it more accessible for all members, what is the use then of improving your status? Now the only time your status mean something is when you have an investment or life cover. When you contact them about it you just get a standard response, not answering the questions at all. Their service delivery went down along with their benefits.

0
Replies (7)
Discovery Health
Discovery Health's reply03 Jul 2024, 13:14
Official
Dear Johan

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team


Discovery Health
Discovery Health's reply04 Jul 2024, 18:49
Official
Dear Johan

We have been in contact with you.

Regards 
Discovery Health Servicing Team
JF
Johan F's update04 Jul 2024, 18:53
Reviewer Update
Yes, I got your standard response that didn't address the concern at all. It was just a standard response which I have already received previously. Absolutely no personalisation and not answering the question. Clearly you don't care about your customers.
Discovery Health
Discovery Health's reply12 Jul 2024, 13:15
Official
Dear Johan

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply17 Jul 2024, 14:00
Official
Dear Johan

We have been in contact with you.

Regards 
Discovery Health Servicing Team
JF
Johan F's update17 Jul 2024, 14:05
Reviewer Update
Yes, you did but still haven't really answered my complaint. Your service has gone backwards just like your product offerings. It looks like you want to have worse programs than your competitors.
Discovery Health
Discovery Health's reply19 Jul 2024, 09:50
Official
Dear Johan F

Thank you for taking time to give us your feedback. 
   
Regards 
Discovery Health Servicing Team