Vitality not transferred

I am so frustrated right now. I called early in October requesting my vitality to brle transferred to my life cover because i was changing medical aids because i was avoiding being charged the full cost for gym. The consultant told me that the transfer is completed. When i check my app i see i dont have vitality. I call and im told that my life cover should be more that 450 for me to transfer. This was new information to me. Now i have to pay 850 for gym as opposed to 200. For something i was told was already processed. The excuse im getting is that i was supposed to speak to the life department as opposed to the health department. Im a customer for heavens sake. I don't know the difference between the departments and their internal work flow. I called discovery... The onus was upon the consultant to route me to the right department instead of telling me that my vitality was transferred while it wasn't. It's Covid-19 times i dont have an extra R650 to spend that i never planned for. Im just going to cancel this stupid life cover because discovery is such a tool