CC
Corne C
1 reviews | Active since May 2016
02 Jun 2021, 09:58
Vitality not for Free
I signed up for 3 months free Vitality, effective 1 May - 31 July 2021. However a premium was deducted (R290) for Vitality on 1 June 2021.
When phoning your call centre, I was told it would take 2-3 days to investigate, and then only a refund will be processed.
From the notes the agent read to me, it was clear that there was a note indicating free Vitality. I'm not sure how something so obvious would take 3 days to investigate.
Discovery just can't get service right.
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Discovery Health's replyOfficial
02 Jun 2021, 10:05Dear Corne C We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards Discovery Health Servicing Team
Discovery Health's reply02 Jun 2021, 10:05
Official
Dear Corne C We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards Discovery Health Servicing Team