Vitality not activated means no movie benefit

I'm so disappointed and annoyed that my Vitality membership was not activated/linked or synced. Wanted to make use of the movie benefit to take my 5 year old to the movies and when I tried to get the movie benefit activated on the app I discovered my vitality was not activated. Contacted Discovery on Saturday, 07th, and was politely told Imust call back on Monday as the servicing department is responsible for that. Wow, mindblowing and pathetic customer service.

This is not the Discovery I remember of years ago. Very distasteful to say the least!