Vitality not able to allocate cost for health assessment - poor response and support

I have been struggling to have vitality points allocated for a health assessment completed at Dischem. An error message "Member verification error - Vitality Health Check is not allowed for members of Bankmed Medical Scheme" when Dischem attempts to capture the health assessment. I have been a full paying vitality member for many years and find it unacceptable that this change got introduced. What is the use of belonging to Vitality, paying the monthly cost and now no longer being to earn these points. Why was this change introduced? Tried to resolve via the Discovery help desk however very poor response/support