tT
tyleradammcdonald T
1 reviews | Active since Sept 2012
16 Sept 2024, 14:12
Vitality *******ly cancelled my membership with not so much as a phone call
Vitality have sent an email with no notice no warning what so ever that they cancelled my membership
This is absolutely disgraceful you cannot decide to cancel someone’s membership
With no cause
Helpful (0)
Replies (7)0
Replies (7)tT
tyleradammcdonald T's updateReviewer Update
16 Sept 2024, 14:33Discovery tried to double debit me I check my mails now to find your debits did not go off because you charged the incorrect amount
I paid you for last month on the 26th August I even mailed the proof
Now because you didn’t acknowledge the payment you asked this month for a double debit and as such decided to cancel my membership which I’ve held for close to 10 years
Absolutely disgraceful
I paid you for last month on the 26th August I even mailed the proof
Now because you didn’t acknowledge the payment you asked this month for a double debit and as such decided to cancel my membership which I’ve held for close to 10 years
Absolutely disgraceful
tT
tyleradammcdonald T's update16 Sept 2024, 14:33
Reviewer Update
Discovery tried to double debit me I check my mails now to find your debits did not go off because you charged the incorrect amount
I paid you for last month on the 26th August I even mailed the proof
Now because you didn’t acknowledge the payment you asked this month for a double debit and as such decided to cancel my membership which I’ve held for close to 10 years
Absolutely disgraceful
I paid you for last month on the 26th August I even mailed the proof
Now because you didn’t acknowledge the payment you asked this month for a double debit and as such decided to cancel my membership which I’ve held for close to 10 years
Absolutely disgraceful
Discovery Health's replyOfficial
17 Sept 2024, 06:48Dear Tyler
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply17 Sept 2024, 06:48
Official
Dear Tyler
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
17 Sept 2024, 15:43Dear Tyler
We have been in touch with you to answer your comments.
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply17 Sept 2024, 15:43
Official
Dear Tyler
We have been in touch with you to answer your comments.
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
tT
tyleradammcdonald T's updateReviewer Update
25 Sept 2024, 14:34I’ve given discovery all proof of payments showing the account is up to date
However they keep asking me for the same proofs over and over again
It’s like I’m dealing with robot consultants
How many times do I have to mail you the same things over and over again
The account Department is messing about
Absolutely shocking service
However they keep asking me for the same proofs over and over again
It’s like I’m dealing with robot consultants
How many times do I have to mail you the same things over and over again
The account Department is messing about
Absolutely shocking service
tT
tyleradammcdonald T's update25 Sept 2024, 14:34
Reviewer Update
I’ve given discovery all proof of payments showing the account is up to date
However they keep asking me for the same proofs over and over again
It’s like I’m dealing with robot consultants
How many times do I have to mail you the same things over and over again
The account Department is messing about
Absolutely shocking service
However they keep asking me for the same proofs over and over again
It’s like I’m dealing with robot consultants
How many times do I have to mail you the same things over and over again
The account Department is messing about
Absolutely shocking service
Discovery Health's replyOfficial
27 Sept 2024, 16:37Dear Tyler
Please check your emails for feedback from us.
Please check your emails for feedback from us.
Regards
Discovery Health Servicing Team
Discovery Health's reply27 Sept 2024, 16:37
Official
Dear Tyler
Please check your emails for feedback from us.
Please check your emails for feedback from us.
Regards
Discovery Health Servicing Team
tT
tyleradammcdonald T's updateReviewer Update
27 Sept 2024, 16:52Discovery need more human service this robot service leads to extreme frustration
Emails seem to be responded to by Ai seeing as English is not understood
I made a new payment today and they respond that I resent previous proofs of payment when I stated I made a new payment and attached a proof
They imply you don’t understand when in actual fact they don’t
Worst service I’ve received in a long time
Emails seem to be responded to by Ai seeing as English is not understood
I made a new payment today and they respond that I resent previous proofs of payment when I stated I made a new payment and attached a proof
They imply you don’t understand when in actual fact they don’t
Worst service I’ve received in a long time
tT
tyleradammcdonald T's update27 Sept 2024, 16:52
Reviewer Update
Discovery need more human service this robot service leads to extreme frustration
Emails seem to be responded to by Ai seeing as English is not understood
I made a new payment today and they respond that I resent previous proofs of payment when I stated I made a new payment and attached a proof
They imply you don’t understand when in actual fact they don’t
Worst service I’ve received in a long time
Emails seem to be responded to by Ai seeing as English is not understood
I made a new payment today and they respond that I resent previous proofs of payment when I stated I made a new payment and attached a proof
They imply you don’t understand when in actual fact they don’t
Worst service I’ve received in a long time
Discovery Health's replyOfficial
02 Oct 2024, 14:28Dear Tyler
We have been in touch with you to answer your comments.
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply02 Oct 2024, 14:28
Official
Dear Tyler
We have been in touch with you to answer your comments.
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team