Vitality is endless misery

Seeing as you do not respond to the Vitality page, I have been necessitated to write a review here. We have been persistantly querying our Vitality points not pulling through from third party apps. Most recently Strava. Seeing as we don't have all the deemed appropriate gear, we log activities manually. Now, with all the struggles, we have stopped logging as it does not work. Seems such a waste of time yo be paying for a benefit that gives continuous problems. Myself and my husband have trails of communication from last year trying to sort this out. So much for rewarding an active lifestyle. No one seems to be sorting this out