Vitality is a ****

I have been with Discovery for over 15 years, as well as with Vitality. I currently have an active device booster benefit with them, which means that when I get my goal for being active, I am supposed to receive CASHBACK.

However, I have not received a single cent since March 2020, despite achieving my goals. I emailed, and was rep**** to with the details of a different member, which is a breach of the protection of information act firstly. Upon emailing again, I was told I have not been getting my cashback because I closed my Discovery bank account, yet my device booster was working correctly before Discovery bank even launched.

I then call, their horrific call center due to all the automated responses they have squeezed in to waste your time, I am then told that Vitality currently has a system issue and is trying to address it. An issue for the whole year?? Come on. After arguing with the call center agent some more, I am actually told no, I have been receiving my cashback but just as Vitality Active Rewards points, or Discovery miles. Both of which are changes I wasn't informed about, and even then have not been getting the points or miles.

I want my cashback, as the name suggests CASH.