TM
Tsungi M
1 reviews | Active since Jul 2012
24 Jan 2025, 12:24
Vitality in Shambles
Terrible service from the call centre team is *********** cannot listen or comprehend what is said please save us from the vitality section it brings the whole name is down. Please train your staff as they are utter useless. Let’s see it will take 5 days to get a response 👀
Helpful (0)
Replies (20)0
Replies (20)TM
Tsungi M's updateReviewer Update
24 Jan 2025, 12:44At the rate Discovery responds some of us will be unable to collect our race kit for the race we have already entered yet this is a simple thing and this is not surprising nor is it urgent 🚨
TM
Tsungi M's update24 Jan 2025, 12:44
Reviewer Update
At the rate Discovery responds some of us will be unable to collect our race kit for the race we have already entered yet this is a simple thing and this is not surprising nor is it urgent 🚨
Discovery Health's replyOfficial
24 Jan 2025, 12:55Dear Tsungi M
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply24 Jan 2025, 12:55
Official
Dear Tsungi M
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
TM
Tsungi M's updateReviewer Update
24 Jan 2025, 14:56I take it you are still investigating nothing and nothing will come from this utterly useless no one bothers calling you. They just respond on Hellopeter as this is a public platform Nxa
TM
Tsungi M's update24 Jan 2025, 14:56
Reviewer Update
I take it you are still investigating nothing and nothing will come from this utterly useless no one bothers calling you. They just respond on Hellopeter as this is a public platform Nxa
Discovery Health's replyOfficial
27 Jan 2025, 06:45Dear Tsungi M
We are busy investigating your query and will contact you soon.
Regards
Discovery Health Servicing Team
Discovery Health's reply27 Jan 2025, 06:45
Official
Dear Tsungi M
We are busy investigating your query and will contact you soon.
Regards
Discovery Health Servicing Team
TM
How long does it take to investigate a query this is pathetic a direct deposit into vitality cannot be allocated FNB to FNB takes over 5 days to reflect really 👀
Tsungi M's updateReviewer Update
27 Jan 2025, 10:37How long does it take to investigate a query this is pathetic a direct deposit into vitality cannot be allocated FNB to FNB takes over 5 days to reflect really 👀
TM
Tsungi M's update27 Jan 2025, 10:37
Reviewer Update
How long does it take to investigate a query this is pathetic a direct deposit into vitality cannot be allocated FNB to FNB takes over 5 days to reflect really 👀
Discovery Health's replyOfficial
28 Jan 2025, 09:52Dear Tsungi M
We are still busy investigating your query and will contact you as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply28 Jan 2025, 09:52
Official
Dear Tsungi M
We are still busy investigating your query and will contact you as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
30 Jan 2025, 13:32Dear Tsungi M
Please check your emails for feedback from us.
Regards
Discovery Health Servicing Team
Discovery Health's reply30 Jan 2025, 13:32
Official
Dear Tsungi M
Please check your emails for feedback from us.
Regards
Discovery Health Servicing Team
TM
Tsungi M's updateReviewer Update
31 Jan 2025, 11:17Still nothing two weeks of waiting for a direct FanB to FNB payment what a disaster pleas pay into Discovery and not Vitality totally clueless and useless people there. I had to call again and log a call now they say check email yet I called them what a waste of time get people who know what’s happening and stop wasting time.
TM
Tsungi M's update31 Jan 2025, 11:17
Reviewer Update
Still nothing two weeks of waiting for a direct FanB to FNB payment what a disaster pleas pay into Discovery and not Vitality totally clueless and useless people there. I had to call again and log a call now they say check email yet I called them what a waste of time get people who know what’s happening and stop wasting time.
TM
Tsungi M's updateReviewer Update
01 Feb 2025, 10:03Please check your correspondence you are emailing me Ms Govenders vitality documents eish what else can go wrong and this will take two weeks to resolve shaking my head
TM
Tsungi M's update01 Feb 2025, 10:03
Reviewer Update
Please check your correspondence you are emailing me Ms Govenders vitality documents eish what else can go wrong and this will take two weeks to resolve shaking my head
TM
Tsungi M's updateReviewer Update
05 Feb 2025, 18:46This has still not resolved after being send another clients welcome letter this is no pathetic honestly
TM
Tsungi M's update05 Feb 2025, 18:46
Reviewer Update
This has still not resolved after being send another clients welcome letter this is no pathetic honestly
Discovery Health's replyOfficial
13 Feb 2025, 09:18Dear Tsungi M
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply13 Feb 2025, 09:18
Official
Dear Tsungi M
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
TM
Tsungi M's updateReviewer Update
13 Feb 2025, 11:05Now that’s a blatant lie the person who called could not answer a single question poised above this was then referred to Vitality no one has been in touch. Please not type lies in your responses if you haven’t bothered following up this REMAINS UNRESOLVED DoNoTLIE
TM
Tsungi M's update13 Feb 2025, 11:05
Reviewer Update
Now that’s a blatant lie the person who called could not answer a single question poised above this was then referred to Vitality no one has been in touch. Please not type lies in your responses if you haven’t bothered following up this REMAINS UNRESOLVED DoNoTLIE
Discovery Health's replyOfficial
14 Feb 2025, 10:18Dear Tsungi M
We are busy investigating your query and will contact you soon.
Regards
Discovery Health Servicing Team
Discovery Health's reply14 Feb 2025, 10:18
Official
Dear Tsungi M
We are busy investigating your query and will contact you soon.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
14 Feb 2025, 16:34Dear Tsungi M
Please check your emails for feedback from us.
Please check your emails for feedback from us.
Regards
Discovery Health Servicing Team
Discovery Health's reply14 Feb 2025, 16:34
Official
Dear Tsungi M
Please check your emails for feedback from us.
Please check your emails for feedback from us.
Regards
Discovery Health Servicing Team
TM
Tsungi M's updateReviewer Update
14 Feb 2025, 16:42I think we have a problem of comprehension both the person responding to hellopeter and the person sending me emails must read to comphrend. It would help if you bothered reading my complaint and stop spamming with emails which do not address my issues. Only then can this issue be resolved THIS REMAINS UNReSOLVEd
TM
Tsungi M's update14 Feb 2025, 16:42
Reviewer Update
I think we have a problem of comprehension both the person responding to hellopeter and the person sending me emails must read to comphrend. It would help if you bothered reading my complaint and stop spamming with emails which do not address my issues. Only then can this issue be resolved THIS REMAINS UNReSOLVEd
TM
Tsungi M's updateReviewer Update
15 Feb 2025, 15:31You clearly have no intention of resolving my query so this will remain unresolved.
TM
Tsungi M's update15 Feb 2025, 15:31
Reviewer Update
You clearly have no intention of resolving my query so this will remain unresolved.
Discovery Health's replyOfficial
18 Feb 2025, 07:40Dear Tsungi M
We have previously been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Regards
Discovery Health Servicing Team
Discovery Health's reply18 Feb 2025, 07:40
Official
Dear Tsungi M
We have previously been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Regards
Discovery Health Servicing Team
TM
Tsungi M's updateReviewer Update
18 Feb 2025, 23:03Vitality seem hell bent on not resolving this query that is no a month old I’m just wondering when this will be tackled and finalised. I suggest an escalation we cannot be going back and forth. You cannot keep sending the same email x 5 and think this will resolve a query which started on the 24th of January 2025
TM
Tsungi M's update18 Feb 2025, 23:03
Reviewer Update
Vitality seem hell bent on not resolving this query that is no a month old I’m just wondering when this will be tackled and finalised. I suggest an escalation we cannot be going back and forth. You cannot keep sending the same email x 5 and think this will resolve a query which started on the 24th of January 2025
Discovery Health's replyOfficial
04 Mar 2025, 12:05Dear Tsungi M
We received your message and we’re looking into the matter.
We received your message and we’re looking into the matter.
Regards
Discovery Health Servicing Team
Discovery Health's reply04 Mar 2025, 12:05
Official
Dear Tsungi M
We received your message and we’re looking into the matter.
We received your message and we’re looking into the matter.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
05 Mar 2025, 17:13Dear Tsungi M
We have been in contact with you to answer your comments.
We have been in contact with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply05 Mar 2025, 17:13
Official
Dear Tsungi M
We have been in contact with you to answer your comments.
We have been in contact with you to answer your comments.
Regards
Discovery Health Servicing Team
