Vitality ******* Policy No client consent

I have been a member of Discovery health with vitality for 4 years now. For the past 3 years I have been on Gold status moving to Diamond status this year. During the year I added my mum to my medical aid....NOT VITALITY. I'd like to highlight how discovery conveniently fails to inform its medical aid members that should the main member add any additional persons onto the medical plan that AUTOMATICALLY THE ADDED MEMBER WILL THEN BE PLACED ON VITALITY AT ADDITIONAL COST WITH NO CONSENT

I addressed this with discovery health and vitality and the response is an ARROGANT ONE TO SAY THE LEAST

THE RESPONSE IS "THATS THE WAY IT WORKS "

IRRESPECTIVE OF THE FACT THAT NO WHERE IN THE MEDICAL AID APPLICATION TO ADD A PARTNER OR DEPENDENT TO THE SCHEME DOES DISCOVERY INFORM THE MAIN MEMBER THAT THE NEW MEMBER ADDED WILL AUTOMATICALLY BE ADDED NOT ONLY TO VITALITY BUT AT AN ADDITIONAL COST GIVEN THERE IS AN INCREASE FOR THE ADDITIONAL MEMBER WHICH IS OBVIOUS BUT AGAIN NOT STIPULATED AND NO OPPORTUNITY TO PROVIDE CONSENT AS THEY JUST DO IT ON THEIR OWN ACCORD

IS IT NOT ******* TO INCREASE ANY PREMIUM , ANY DEBIT WITHOUT CONSENT ?

Further more DISCOVERY NOT ONLY FAILS TO HIGHLIGHT THIS IS WRITING

BUT THEY ALSO FAIL TO INFORM THE MAIN MEMBER THAT THE NEW MEMBER ADDED CAUSES VITALITY REWARDS TO BECOME A JOINT VENTURE BETWEEN THE TWO MEMBERS ON THE MEDICAL AID PLAN

So I must forfeit my gold status which would have been 3 years in a row this year taking me to diamond status which I have worked hard toward

How is it that when you sign up for discovery medical aid, vitality is not automatically app****

It is effectively app**** for separately at an additional cost YOU HAVE TO FILL IN AN APPLICATION AND GIVE CONSENT TO ADD IT

Yet when you added my mum to my medical aid plan she was automatically put on my vitality without my permission.

You need to either remove my mum off my Vitality or I can cancel her medical aid and take it with someone else.

I WILL BRING THIS TO WENDY KNOWLERS ATTENTION AT CONSUMER WATCH AS IT IS MOST DEFINETLY GROUNDS FOR FILING A CPA CASE