MM
Mpho M

1 reviews | Active since Sept 2013

29 Jan 2020, 09:07

Vitality Health Assessment same as Wellness Screening but refusal to allocate vitality points

Being on Vitality when one is not on the discovery medical aid is proving to be time consuming, uncomfortable, and probably not even worth it anymore.

When one is on a different medical aid, one can do a wellness screening annually at dischem with the medical aid that they're on be it febhealth or bonitas or whatever. This wellness screening covers a voluntary HIV test, having your glucose checked, having your cholesterol checked, having your weight assessed, determining your BMI, having your blood pressure checked and a smokers declaration. All the same things that one checks in a Vitality Health Assessment.

After trying to forward my wellness screening results done at Dischem, I was told that I won't be awarded points even though the tests are the same conducted were exactly the same. I was told that I need to do a vitality health assessment, for points to be allocated. I asked if they want me to go back to dischem to do the very same tests which would most likely produce the same results and they said yes. same test, different name, and more money for me to fork out.

Obviously this impacts one's vitality status and points and rewards and benefits.

0
Replies (3)
Discovery Health
Discovery Health's reply29 Jan 2020, 10:00
Official
Dear Mpho M
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
 
Regards 
Discovery Health Servicing Team 
Discovery Health
Discovery Health's reply31 Jan 2020, 13:52
Official
Dear Mpho M

We have been in touch with you to answer your comments.

Regards
 Discovery Health Servicing Team

MM
Mpho M's update31 Jan 2020, 14:03
Reviewer Update
"We have noted your concerns around the claiming of points for Health Check assessments.
The Vitality Health Check can only be done at an accredited Vitality Wellness Center, pharmacy, Discovery Store or at a Discovery Wellness Day and although your medical scheme covers a health check through Dischem and the assessments are the same, that specific health check was not processed through or administered by Discovery. We are only able to allocate points for a Vitality Health Check and no other Health Checks."

A vitality health assessment done at a dischem and a wellness screening done at dischem consists of the exact tests and yields the same results. you just call it by a different name and charge vitality members who are not on the medical aid for it. Just say you're enjoying the profits because there's no logical explanation why you cannot accept the same tests, that yield the same results done by the same approved health practitioner at the same authorised dischem pharmacy. Calling something by a different name does not change what it is.

Thanks.