Vitality Gym Benefit_ incorrect instruction sent to PLANET FITNESS

My Vitality National Gym benefit was cancelled and then later reinstated to a local membership. I queried this with Planet Fitness and was advised that Vitality sent an incorrect instruction for a local membership. I contacted Vitality and was advised that they will look into the situation. On the 24/07/2019 i received an email from Ramona Mumble, stating that i sent an instruction to Planet Fitness to downgrade to a local benefit, to my surprise the Vitality National Membership Benefit is done through vitality and not Planet Fitness as the premium goes to Vitality and not Planet Fitness. My Membership with Vitality was done before 2010. I need some clarity as to the request sent to Planet Fitness to downgrade as this upgrade was done with Vitality. A similar complaint was logged in 2015 regarding my upgrade to a national membership, Marvin Mo***eng assisted with the query. My contact details are *** as updated on the discovery website.