Vitality gym benefit

I’ve really been struggling with vitality for the whole of September. I’ve noted 2 problems with my gym benefit. 1) My gym visits are not reflecting on the app, I have to call them and they then manually put them on but they haven’t actually fixed the problem so they don’t automatically reflect 2) I still haven’t received my cash back (diamond status for vitality and vitality money) for the gym debit order that planet fitness took on 11 September. I’ve phoned countless times and keep on getting promises and that they’ve logged the queries but still nothing is sorted out.