Vitality Faulty system causing prejudice without help

I have complained about the vitality system after completing a mental health questionaire, the system says that it is in progress but it was fully completed. I am not able to re do it because it is not available on the system. As a result I will drop down for Silver status to Bronze. Vitality is a systems based **** if you ask me. I have escalated this issued with a supervisor and they have promised to "investigate" and come back to me but it is clear this will never happen. After being a member of Discovery Comprehensive insurance for many many years I am looking to change to a medical aid that delivers what it promises.