Vitality false advertising and refuse to refund us

We joined vitality on the 29th September 2021 and when we joined we was informed we will get the first 3 months free, the vitality department has been billing us for the past 2 months now and when we emailed them to refund us we received no reponse back till today, we emailed in Oct and Nov, to date no answer on our email, we msged on the app no feedback we even called in many times with not much luck of anyone answering us, they very quick to take our money and now refuse to help us and refund us isint this false advertising on their website 3 months free and then still bill us and then refuse to refund, vitality is behaving like ******* this is unacceptable I'm also going to post this on other sites how they rob people.