Vitality Diamond

Last week Wednesday (15/05/2019) I sent a query on the app due to the fact that my diamond was removed before I had a chance to use it due to a system error on your side. I asked for it be reinstated as I would of used it but couldn't as the system didn't allow this. I have had no response but I see today (22/05/2019) I have 2 plays on the app instead of one. A play does not replace a diamond that I would have got a R250 voucher for. Please contact me and get this resolved asap. I meet my goals weekly and I don't see why I should not get the benefit due to your system problems. Justin.