Vitality Debit Order

I had both medical aid and vitality through Discovery health. At the end of August, I had a problem with my premium and it bounced. I managed to get my medical aid portion but could not pay the Vitality.

I decided to cancel Vitality due to the financial situation I am in. When discussing the cancellation with the agent I asked what premiums will come off and he informed me only 1 more- which was the one that had lapsed.

However, at the end of September I was billed for my medical aid and 2x Vitality. I phoned and queried this last week Monday and was informed that they will have to listen to voice recordings. Give it 7 working days. which I did with no response.

I then called yesterday and was told that appears nothing has been done about it and it has been escalated. I should receive a call before the end of business yesterday. I called again this morning and spoke to 2 agents and basically have to repeat my situation. No body is taking ownership of y query and giving me an answer. I have literally spent hours on the phone and got no answers. I think the most irritating is when I was told that they would listen to voice recordings and nothing has happened since then and no notes made on my ***

The only reason for cancellation is lack of funds. So, the double Vitality debit order has hurt my bank account.