LS
Latasha S
1 reviews | Active since Nov 2016
07 Mar 2019, 21:15
Vitality Continuation - POOR SERVICE!
Hi,
I have cancelled my Discovery Life policy. I want my Vitality to be linked to my existing Discovery Health.
I spoke to multiple customer care agents at discovery without any resolution. I kept getting transferred in between all 3 departments and so far no proper outcome or assistance has been received.
Can someone responsible please take ownership and have this sorted as soon as possible?
Regards, Tash
Helpful (0)
Replies (3)0
Replies (3)
Discovery Health's replyOfficial
08 Mar 2019, 09:06Dear Tash47
Your concerns are important to us and we will be in touch soon with an answer to your comments.
Regards
Discovery Health Servicing Team
Your concerns are important to us and we will be in touch soon with an answer to your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply08 Mar 2019, 09:06
Official
Dear Tash47
Your concerns are important to us and we will be in touch soon with an answer to your comments.
Regards
Discovery Health Servicing Team
Your concerns are important to us and we will be in touch soon with an answer to your comments.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
11 Mar 2019, 13:26 Dear Tash47
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply11 Mar 2019, 13:26
Official
Dear Tash47
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
LS
Latasha S's updateReviewer Update
21 Mar 2019, 20:31Thanks for getting in touch, however my complaint has been left incomplete without a proper resolution.
This is such a waste of time and energy having to follow up to have one query resolved only because of the incompetency of your discovery call center agents.
I wonder if this will be resolved anytime soon!
LS
Latasha S's update21 Mar 2019, 20:31
Reviewer Update
Thanks for getting in touch, however my complaint has been left incomplete without a proper resolution.
This is such a waste of time and energy having to follow up to have one query resolved only because of the incompetency of your discovery call center agents.
I wonder if this will be resolved anytime soon!