Vitality charging additional fees

I have been going back and forth with Vitality for months about issues with my vitality deductions. About a year ago I signed up for vitality and did the three months for Free option. But then I started a new job and requested that vitality is paid from my salary. This has been the case for a year but every month vitality still attempts to deduct R99 from my account for vitality despite it being paid from my salary (R439). Now, they have cancelled my vitality and state that I have not been a member for a year. How can this be when I work has been paying it directly from my salary? It appears because those R99 from my personal accounts have failed now they have canceled my vitality and claimed I have not been a member. My gym has now lapsed and they threaten to charge me the full monthly amount. When I call Vitality all I am told is that I am not a member. Someone needs to help with these queries and make customers lives better!