VITALITY CAUSING ME LETHARGY

I have never missed a Vitality payment. In fact, my premium is R159 and I always pay R160. Yet every few months my membership is suspended and I'm told I owe money. When I call, consultants confirm that my account is actually in credit, and some have even said I received a refund.

If I have a credit balance, why am I being suspended?

Because I rely on the benefits, I was forced to pay R400 earlier this year and another R197 today just to reinstate my membership. I've sent multiple emails asking for help and answers, but no one seems willing to resolve the issue.

The saddest part is that I genuinely enjoy the Vitality benefits, but the constant stress, confusion, and suspension threats have taken all the joy out of it. I just want transparency, fairness, and someone at Discovery to take responsibility and help resolve this ongoing issue. No paying customer should have to go through this. #DiscoveryVitality #CustomerExperience #DoBetterDiscovery