Vitality Cancelled Without Consent — No Notice, No Accountability

I am extremely disappointed with how Discovery Vitality has handled my membership.

After leaving my employer scheme, I contacted Vitality and was told my membership was still active and that I would be notified if anything changed. That never happened.

On 25 January 2026, my husband attempted to purchase an Oura ring and was blocked due to being "not a Vitality member" — despite nothing changing and him continuing his gym visits. Shocked, I called Discovery on 26 January and was told that our Vitality membership had been cancelled without our knowledge, consent, or even a courtesy notification. This is completely unacceptable.

It took me ages just to get through to someone. Eventually, after being bounced around, Kabelo transferred me to DJ. I’ve since reactivated my Vitality, but this has been an entirely unnecessary and frustrating experience.

I now request that all our benefits be re-synced immediately to the newly reactivated membership — including gym, Ster-Kinekor, and other linked rewards. We should not be penalised for Discovery’s failure to communicate.

Why was my membership cancelled silently? Where is the accountability?