LR
Lisa R
1 reviews | Active since May 2017
28 Feb 2023, 10:05
Vitality Cancellation - A Horror
Worse experience ever!!!!!
I cancelled by Discovery Vitality in December last year 2022, it was not done i then called in and the consultant advised me that he will make sure its cancelled and a refund be invoiced to me. We are now in the month of Feb 2023 and i am still being billed for this service , its not being cancelled and when you request a callback no one calls you.
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Replies (3)0
Replies (3)
Discovery Health's replyOfficial
28 Feb 2023, 10:08Dear Lisa R
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply28 Feb 2023, 10:08
Official
Dear Lisa R
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
28 Feb 2023, 16:04Good day
Please check your emails for feedback from us. Regards
Discovery Health Servicing Team
Please check your emails for feedback from us. Regards
Discovery Health Servicing Team
Discovery Health's reply28 Feb 2023, 16:04
Official
Good day
Please check your emails for feedback from us. Regards
Discovery Health Servicing Team
Please check your emails for feedback from us. Regards
Discovery Health Servicing Team
LR
Lisa R's updateReviewer Update
10 Apr 2023, 13:47I have not received any emails or calls since Feb when i logged this we are now in April.
This is my final chance i will give you guys to rectify this before proceeding with my complaint to the Consumer Protection Act. I want the Vitality benefit cancelled with immediate effect and a full refund of what i paid for this benefit from January 2023 to date as my cancellation request was put through in December 2022.
My contact number is *** should you need to contact me which you do have on record but it seems that your consultants refuse of call me the main member they call my dad instead.
This is my final chance i will give you guys to rectify this before proceeding with my complaint to the Consumer Protection Act. I want the Vitality benefit cancelled with immediate effect and a full refund of what i paid for this benefit from January 2023 to date as my cancellation request was put through in December 2022.
My contact number is *** should you need to contact me which you do have on record but it seems that your consultants refuse of call me the main member they call my dad instead.
LR
Lisa R's update10 Apr 2023, 13:47
Reviewer Update
I have not received any emails or calls since Feb when i logged this we are now in April.
This is my final chance i will give you guys to rectify this before proceeding with my complaint to the Consumer Protection Act. I want the Vitality benefit cancelled with immediate effect and a full refund of what i paid for this benefit from January 2023 to date as my cancellation request was put through in December 2022.
My contact number is *** should you need to contact me which you do have on record but it seems that your consultants refuse of call me the main member they call my dad instead.
This is my final chance i will give you guys to rectify this before proceeding with my complaint to the Consumer Protection Act. I want the Vitality benefit cancelled with immediate effect and a full refund of what i paid for this benefit from January 2023 to date as my cancellation request was put through in December 2022.
My contact number is *** should you need to contact me which you do have on record but it seems that your consultants refuse of call me the main member they call my dad instead.