Vitality benefits not given as per agreement

Item: Discovery Health
Rating: 1
Author: tyleradammcdonald T

It’s been 3 weeks since I paid off my Apple Watch benefit in full before contact term

Vitality have not afforded me my 2024 Apple Watch benefit despite my paying the full amount before full term period

Rather poor and they have not responded in 3 weeks to correct

Helpful (0)

Replies (4)

Discovery Health's replyOfficial

03 Apr 2024, 06:49

Dear Tyler T

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply03 Apr 2024, 06:49

Official

Dear Tyler T

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's replyOfficial

05 Apr 2024, 08:55

Dear Tyler T

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply05 Apr 2024, 08:55

Official

Dear Tyler T

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

tyleradammcdonald T's updateReviewer Update

15 Apr 2024, 15:33

This issue is not resolved

No official finalized outcome

Please advise discovery

tyleradammcdonald T's update15 Apr 2024, 15:33

Reviewer Update

This issue is not resolved

No official finalized outcome

Please advise discovery

Discovery Health's replyOfficial

23 Oct 2024, 13:52

Dear Tyler T

We have been in contact with you.

Regards
Discovery Health Servicing Team

Discovery Health's reply23 Oct 2024, 13:52

Official

Dear Tyler T

We have been in contact with you.

Regards
Discovery Health Servicing Team